Frequently Asked Questions

A free loyalty program that rewards members with cents-per-gallon savings at the pump.

Simply shop and dine with participating retailers, restaurants, grocery stores, Shell convenience stores, and more to earn Fuel Rewards^® savings. Once earned, swipe your Fuel Rewards card or enter your member ID at the pump to redeem your rewards

Fuel rewards savings is the currency of the Fuel Rewards program. Fuel Rewards savings are used to lower your price per gallon at the pump.

The Fuel Rewards program is continually expanding the ways to earn savings. Many of our members enjoy earning while shopping online, dining out, buying groceries, or simply by using a linked MasterCard. To see all the ways to earn go here.

The Fuel Rewards program uses your information to provide you with the most relevant offers possible based on your location, etc. We share your information with Shell Oil Products, US and its affiliated companies and their respective advertising, promotions and public relations companies. The use of your information by Shell is subject to the Fuel Rewards program privacy policy.

Yes, all rewards expire. Rewards earned with different offers may have different expiration dates.

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You can check your balance and view expiring rewards online, text BALANCE to 83835, or download the mobile app.

To be rewarded for eligible purchases made with the card linked to your Fuel Rewards account.

You can link any MasterCard, Visa or American Express to your account including credit, debit and prepaid cards.

• MasterCard cards earn Fuel Rewards savings when Dining Out, Shopping with select Retailers or MasterCard Limited-Time Offers.
• Visa cards earn Fuel Rewards savings when Dining Out or Shopping with select Retailers.
• American Express cards earn Fuel Rewards savings when Dining Out.

Simply go to Manage Cards page and click on "Add Card".

To link a participating grocery card go to the Manage Cards page, scroll to the Grocery and other Accounts section, and click "Add Card".

Total Rewards members must link their accounts from the TotalRewards.com website.

Kmart Shop Your Way members may link their accounts by going to the Manage Cards page, scroll down to the section for Grocery and other Accounts, and click "Add Card".

IGS Energy accounts must be linked at the IGS Energy website.

Swipe your Fuel Rewards card or enter your member ID at the pump. If you pay inside, present either your Fuel Rewards card or member ID to the attendant.

Set up your member ID in your account profile. You will need to provide your mobile phone number to create a new member ID.

There is no maximum. Some stations set a minimum payment level and all stations are limited to 20 gallons. So if you have $1.50 in Fuel Rewards savings then you can save a maximum of $30 ($1.50 x 20 gallons) on your fill-up.

The amount greater than the per-gallon price will simply roll over to your next fill up. For example, if a gallon of gas is $3.50 and you have $4.00 in Fuel Rewards savings, you will be able to roll over 50¢/gal to your next fill-up.

You may use your member ID or a Fuel Rewards card to redeem savings. If you do not have a card, you may pick one up at a Shell station and link it to your account or request one to be mailed to you when you sign up.

If your Fuel Rewards Card is lost or stolen, contact Member Support.